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Meet Will Rahim

Will Rahim is the Chief Customer Officer of Immuta, whose mission is to make the future of data secure. He has extensive experience building and scaling world class organizations focused on delighting customers throughout their business lifecycle. Under Will’s leadership, multiple companies have achieved world-class NPS, CSAT and retention results.

Topics of Interest

AI/ML in Customer Success

Tech advancements allow us to record all of our customer’s actions and interactions as data, which then is used to better understand customer tendencies and decisions. At Immuta, we are investing in harnessing the power of AI/ML to improve the customer and employee experience.

Knowledge-centered Service (KCS)

If implemented correctly, KCS can lead to significant improvements in the customer experience. Typical results are 30-50% increase in first-contact resolution, 20% fewer reported issues/support requests and 20-40% improvement in employee satisfaction. This is a priority for us at Immuta and we strive to cultivate a culture of knowledge sharing as we continue to expand globally.

Value Realization

Value Realization is the process through which customers start with a value expectation, engage with a product and then actually realize business value for their organization. This helps our customers communicate the success of their projects to key stakeholders, thereby justifying renewals and expansions. Everything we do at Immuta is centered around customer outcomes!

About Will

Will Rahim is the Chief Customer Officer of Immuta

Will brings over 20 years of experience building and scaling world class organizations focused on delighting customers throughout the business lifecycle. As Chief Customer Officer, Will oversees all functions focused on driving customer satisfaction, loyalty, adoption and experience. He does this with a laser focus on the customer, leveraging customer feedback to drive successful experiences and outcomes. Prior to Immuta, Will served as Senior Vice President of Customer Success at Delphix where the organization achieved world class results by focusing on customer value and adoption. Prior to joining Delphix, Will served as Senior Vice President of Customer Experience at CDNetworks where he led the US Sales, Global Customer Success, Customer Support and Solution Engineering organizations.

Will has also held senior leadership positions at Oracle and Sun Microsystems. Will holds a B.S. in Aerospace Engineering from San Jose State University.

2021 - Present

Immuta, CCO

2016 - 2021

Delphix, SVP Customer Success

2013-2016

CDNetworks, SVP Customer Experience

2011-2013

Xsigo, VP Customer Success

2008-2011

Oracle, Dir Business Operations

2001-2008

Sun Microsystems, Dir Services & Support

Company

About Immuta

Immuta is the market leader in Data Access, providing data teams one universal platform to control access to analytical data sets in the cloud. Only Immuta can automate access to data by discovering, securing, and monitoring data. Data-driven organizations around the world trust Immuta to speed time to data, safely share more data with more users, and mitigate the risk of data leaks and breaches. Founded in 2015, Immuta is headquartered in Boston, MA.

Accelerate secure data access

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We’re tackling the most pressing challenges in data management and data security, and we need experts in engineering, security, ethics, and law. Along our journey, there’s one thing we’ll never compromise on: our culture.

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